Welcome back to Krazy Kingdom

We’re excited to be re-opening Krazy Kingdom again and want to share the changes & procedures we’ve put in place to help ensure everyone’s safety whilst visiting our Play Centre.

First of all, the wellbeing of our customers & team members is our top priority so can we please request that if you or a family member have recently been in contact with someone who has tested positive for the virus, or you or a family member are suffering from any of the following symptoms, please do not book or enter our Play Centre:

The measures we are putting in place to make your visit as safe as possible:

1. Book Your Visit Online

Online bookings must be made & paid for in advance before you enter Krazy Kingdom. This system will also facilitate the NHS Test and Trace system. Maximum 6 people per booking, including adults & must be family members or members of your ‘support bubble’. Please ensure you have read the following changes before booking, as refunds will not be issued.
Bookings can be made at www.krazykingdom.com/book-visit

2. Reduced Capacity & Session Sizes

We now have reduced maximum occupancy of the Centre, in accordance with Government guidelines, to facilitate social distancing measures.
We have implemented 4 x 90 min play sessions every day, allowing us to implement additional cleaning measures in between sessions.
We encourage parents/guardians to accompany their children around the Centre to facilitate social distancing.

Our daily sessions are:

09:30 – 11:00 
11:30 – 13:00
13:30 – 15:00
15:30 – 17:00 (15:30 – 17:30 Monday to Friday after school sessions)

Please have a copy of your email confirmation ready for entry. We also ask that you arrive & leave on time to allow us to be ready for the next play session.

3. Face Coverings

From 8 August 2020, it is now mandatory for visitors to indoor settings to wear face coverings.
Adult customers and children aged 11 and over will be required to wear a face covering before entering and keep it on until they leave, except when eating & drinking at your table or when entering/whilst on the play frame.
We will take reasonable steps to comply with the law, so please don’t be offended if we ask for evidence of exemption. Failure to comply may result in entry being refused or being asked to leave the Centre.
Please note, It is not mandatory for those working within indoor settings to wear face coverings.

4. Sanitising Stations

We have a mobile & fixed sanitiser unit in our Reception, for customers to use before entering the main floor area. We also have a number of sanitizing stations located throughout the Centre, including all main play areas entrance/exits, Servery counter, toilets etc to allow regular use during your visit.

5. Additional Cleaning Measures

Increased daytime cleaning to sanitise all high-frequency touchpoints. Play & activity areas are also cleaned regularly throughout the day, alongside nightly cleaning. We use COVID Guard Virucidal Spray to sanitise all surfaces.
On entry, Parents/Guardians will be given the option to take a microfibre cloth and sanitiser spray for their own use whilst in the Centre, for their own peace of mind. The cloth can be dropped into the laundry bag & spray bottle handed back at Reception on your way out.
All tables and chairs are cleaned after each customer use.

6. Activity & Play Areas

Where appropriate in activity areas we have introduced marked routes & one-way systems to make it as safe as possible.
We have also removed some high frequency touch point play elements such as ball pools, footballs, cannonballs, rubber balls and small baby toys so the play areas can be sanitised more easily.
Following safety guidelines, our football & cannonball areas will be closed. Instead, we are making the Football area into a Little Tikes compound for Toddlers. We will operate only one Bowling Lane for social distancing reasons and our Go Karts will remain open.

7. Contactless Payments

Our Krazy Kafe will continue to serve a great range of hot & cold food & drinks. Please ensure food is ordered in sufficient time to allow it to be cooked & eaten before your exit time. We are also encouraging contactless payments in the Centre whenever possible.

8. Social Distancing

When you visit, we have markings and signage to guide you and help you keep your distance from others. We have also ensured all seating areas are spaced out to adhere to social distancing requirements.

Please note whilst we have tried to make your visit with us as safe as possible, you enter and use our facilities at your own risk.